We're Hiring!

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Hybrid working environment (2 days working from home).

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position  

The National Key Account Manager is responsible for leading and growing a portfolio of multi-million-dollar national customers within the food distribution sector. This role is critical in delivering sustainable revenue growth, protecting trading margin, and strengthening long-term customer partnerships across complex, multi-site networks.

Key Responsibilities

• Manage and grow customer relationships as the primary point of contact.
• Develop and execute account plans to support customer goals and drive business growth.
• Oversee sales performance and commercial terms, including forecasting, pricing, and contract renewals.
• Identify upsell and cross‑sell opportunities to expand account value.
• Coordinate internal teams to deliver products, services, and customer commitments.
• Resolve customer issues promptly and maintain a high level of satisfaction.
• Monitor and report account performance, including KPIs, risks, and opportunities.

What We’re Looking For

To thrive in this role, you will bring:

• Substantial experience as Key Accounts Manager, ideally in Food Service
• Understands financials, budgets, pricing, margins, and commercial terms
• Knows how to get themselves across, imbedded and all over the account
• Has passion for the customer’s goals and aligns solutions to drive mutual growth.
• Builds trust, maintains credibility, and connects with stakeholders at all levels.
• Looks at needs from the customer’s perspective and focuses on delivering value.
• Anticipates issues, resolves challenges quickly, brings well‑considered solutions.
• Communicates clearly, adapts style, collaborates effectively across teams.
• Takes initiative, follows through on commitments, and actively identifies opportunities.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program

Culture & Values

• Customer Focus: Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
• Respect: Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. 
• Passion: Share the passion of making us a successful and dynamic company. Let’s celebrate successes.
• Simplicity: Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.
• Leadership: All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply
If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.

Applications close 23 March 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.