We're Hiring!

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Hybrid working environment.

 

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

 

About this Position  

At PFD Food Services, we bring people together through food and our Connected Customer program plays a key role in how suppliers and customers interact with us through digital platforms.

We’re seeking an IT Test Lead – Connected Customer (Salesforce) to take ownership of the end-to-end testing strategy across the Salesforce Supplier Portal and B2B Commerce solutions. This role is accountable for ensuring solutions are fit for purpose, stable, secure and production-ready across complex, integrated enterprise environments.

This is a hands-on leadership role for someone who enjoys shaping test strategy, leading execution, and providing confidence to the business that what goes live will work, in the real world, not just on paper.

 

Key Responsibilities

• Define and maintain the end-to-end Test Strategy aligned to program and business objectives.
• Establish testing scope, phases, environments, entry/exit criteria and defect management approaches.
• Oversee the development and execution of detailed Test Plans.
• Ensure comprehensive testing coverage across Salesforce Supplier Portal, B2B Commerce, Informatica and legacy platforms.
• Lead and coordinate day-to-day test execution across internal teams, business testers and vendor partners.
• Monitor test progress, manage dependencies and proactively address blockers.
• Validate data migration, synchronisation and integrity between Salesforce and core systems.
• Ensure robust testing of integrations, error handling and non-functional requirements.
• Establish and manage defect and quality management processes, including triage sessions.
• Track defect trends and quality metrics to identify systemic risks and improvement opportunities.
• Enforce quality gates and release readiness / no-go criteria.
• Plan and lead User Acceptance Testing (UAT) with business and supplier stakeholders.
• Coordinate performance, load and volume testing for commerce and portal traffic.
• Provide regular, clear test status reporting to program and project leadership.
• Support go-live readiness, cutover validation and post-deployment verification.
• Define and uplift testing standards, promoting test automation where it adds value.
• Drive continuous improvement across testing practices and ways of working.

 

What We’re Looking For

To thrive in this role, you will bring:

Must Have / Non-Negotiable Experience

• Proven Test Lead experience on complex digital transformation programs, including eCommerce platforms.
• Strong understanding of end-to-end commerce and supplier lifecycle processes.
• Experience testing complex, integrated enterprise environments (e.g. ERP, WMS, integrations).
• Strong stakeholder management and communication skills.
• Extensive experience leading UAT with business and external partners.
• Familiarity with Agile, Waterfall and hybrid delivery models.

 

Nice to Have Experience

• Salesforce B2B or B2C Commerce and/or Experience Cloud exposure.
• Salesforce certifications.
• Formal testing certifications or qualifications.

 

What Success Looks Like in 12 Months

• A clear, outcome-focused Test Strategy aligned to business priorities.
• Risk-based testing that focuses effort on what matters most.
• Delivery of a stable, reliable solution that protects business outcomes.
• Strong integration, data and non-functional testing across the platform.
• Effective defect and risk management with clear visibility and control.
• Introduction of test automation where it meaningfully improves quality and efficiency.
• Confidence in production readiness, including cutover, rollback, monitoring and support handover.
• A cohesive test team operating with clear standards and ways of working
• Credible, business focused communication with senior stakeholders and executives.
• Coaching and leadership that focuses on business impact, not just test scripts.

 

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

 

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. 

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

 

How to Apply

If you’re passionate about quality, enjoy leading through complexity, and want to play a critical role in delivering a high-impact Salesforce program, we’d love to hear from you. Click the apply button and submit your updated resume and a cover letter.

Applications close 26 February 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.