We're Hiring!

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Hybrid working environment.

 

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

 

About this Position  

At PFD Food Services, we bring people together through food and technology plays a key role in how our customers order, transact and do business with us every day.

We’re looking for an IT Business Analyst - Salesforce B2B Commerce to help bridge business needs and technical solutions across our Salesforce B2B Commerce and Order Management platforms. This role works closely with business stakeholders and technical delivery teams to ensure requirements are clearly understood, well-defined, and delivered in a way that creates real business value.

This is a hands-on delivery role suited to someone who enjoys translating complexity into clarity, shaping practical solutions, and supporting teams through design, build, test and go-live, all while keeping the customer and business outcomes front of mind.

Key Responsibilities

• Partner with business stakeholders across multiple departments to understand needs and translate them into clear requirements.
• Facilitate workshops, interviews and discovery sessions to refine functional and non-functional requirements.
• Translate business requirements into user stories, process flows, wireframes and delivery-ready documentation.
• Identify opportunities for optimisation and automation within Salesforce.
• Analyse current-state data models and define field-level data mappings between legacy systems, third-party applications and Salesforce.
• Support data migration, cleansing and deduplication activities, ensuring data quality and integrity.
• Work closely with Salesforce Administrators, Developers and Vendors to ensure solutions align with Salesforce best practices.
• Support requirement prioritisation and manage scope throughout the delivery lifecycle.
• Create test scenarios, support User Acceptance Testing (UAT) and validate solutions against requirements.
• Assist with change management activities, including training materials and user enablement.
• Communicate delivery status, risks and outcomes clearly to stakeholders, including senior leaders.
• Stay up to date with Salesforce product capabilities to recommend continuous improvement opportunities.

 

What We’re Looking For

To thrive in this role, you will bring:

Must-Have / Non-Negotiable Experience

• 5-10 years’ experience in Business Analysis roles.
• Familiarity with Salesforce functionality and delivery environments.
• Experience across eCommerce platforms (B2B and/or B2C).
• Extensive experience in testing, UAT and change management.
• Experience working in Agile or hybrid delivery environments.
• Bachelor’s degree in Business Administration, Information Systems or a related field (or equivalent practical experience).

Nice to Have Experience

• Hands-on experience with Salesforce B2B or B2C Commerce.
• Salesforce certifications.

 

What Success Looks Like in 12 Months

• Strong alignment between business needs and technology solutions.
• A clear understanding of B2B commerce complexity and how Salesforce supports it.
• Successful delivery of stable, fit-for-purpose solutions aligned to business value.
• Clarity around Salesforce capabilities, constraints and data definitions.
• Support for go-live planning across cutover, rollback, monitoring and BAU handover.
• Confident engagement across business domains, managing competing priorities and stakeholder expectations.
• Well-supported testing and UAT processes, resulting in reliable production outcomes.
• Comfortable working within Agile or hybrid delivery models.

 

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff

benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

 

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. 

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

 

How to Apply

If you enjoy being the connector between business and technology, asking the right questions, and helping teams move from ideas to delivery with confidence, we’d love to hear from you. Click the apply button and submit your updated resume and a cover letter.

Applications close 26 February 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.