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We're Hiring!

Customer Service Representative

  • VIC - Metro, VIC, Australia
  • Full time
  • Knoxfield location
  • Full Time role – Some Sunday work required.
  • Competitive remuneration & great company benefits

PFD Food Services is a 100% Australian owned food service company servicing restaurants, café’s, hospitals, schools, pubs and clubs just to name a few! We are passionate about what we do and are looking for individuals with that same passion! Furthermore, in 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

This is your opportunity to work for a Company with a great culture that is committed to its employees, with training programs and development opportunities. With over 70 branches across Australia, your opportunities for growth are endless! Come with the right values and commitment to your role and PFD will make sure you are given all the tools you need to your job and do it well!

What’s on offer:

PFD has amazing benefits beyond your wage package such as discounts on staff purchases, discounted accommodation, health insurance and banking as well as discounts with a number of retail outlets!!. 

About the role:

This role will give you the opportunity to work as a part of a supportive team, you will be working in a fast paced and exciting environment, You will need excellent customer service skills to build relationships with all stakeholders and the ability to update and maintain records, process customer orders, enquiries and follow up on any issues. This is an exciting role that will allow you to use multiple skills where no one day is the same!

About you:

  • You will be a hard-working, committed and passionate with a can-do attitude!!
  • Have excellent customer relationship skills to build strong and long-lasting relationships.
  • Good organisational and time management skills
  • The ability to multitask and excellent attention to detail
  • Great computer skills (including Word, Excel)
  • Able to work autonomously but also as a part of a larger team.
  • Previous call centre experience preferably in the Food Service industry

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Proof of up to date COVID-19 Vaccination Certificate, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

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