We're Hiring!

• Play a key role in supporting the Australian economy.
• Discounted food, travel, entertainment, gym membership, staff parking and, + more.
• Engage with walk-in customers and work closely with the warehouse 

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position  

We are seeking a proactive and detail-oriented Customer Service and Compliance Officer to join our team in Bendigo. This is a dynamic, hands-on role that blends customer service, compliance, and administrative support. You’ll be the key link between customers, operations, and the warehouse, managing enquiries, processing orders, and ensuring compliance with food safety and regulatory standards.

This is not a purely desk-based role—you’ll also engage with walk-in customers and work closely with the warehouse team to deliver a seamless customer experience.

Key Responsibilities

• Provide exceptional customer service across phone, email, and in-person interactions
• Process orders, manage enquiries, and maintain accurate customer and pricing data
• Liaise with the warehouse team and assist in locating products for customer requests
• Proactively manage out-of-stock items and communicate suitable alternatives
• Support compliance activities, including food safety processes, audits, and documentation
• Handle customer complaints through to resolution, ensuring accurate tracking and follow-up
• Assist with general administration including invoicing, payroll support, and reporting

What We’re Looking For

To thrive in this role, you will bring:

• Experience in customer service, ideally in a fast-paced or operational environment
• Comfortable working across office and warehouse settings in a hands-on role
• Strong attention to detail with the ability to multitask and prioritise effectively
• Excellent communication skills with a customer-first mindset
• Resilient, adaptable, and able to stay organised under pressure
• Solid computer skills, including Microsoft Office (Excel experience advantageous)
• Knowledge of audits, compliance, food safety, or regulated environments is desirable

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

• Customer Focus: Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
• Respect: Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically. 
• Passion: Share the passion of making us a successful and dynamic company. Let’s celebrate successes.
• Simplicity: Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.
• Leadership: All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.

Applications close Monday, 25 May 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.