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We're Hiring!

CSR Admin Specialist

  • NSW - Regional, NSW, Australia
  • Full time
  • Located in the township of Albury
  • Full time role with a 100% Australian owned, national food service company
  • competitive remuneration & great company benefits

PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are 100% Australian owned and operated food service company with over 800 company owned trucks and customer service focused drivers making daily deliveries.

With an extensive range of fresh meat and seafood, together with frozen products, drygoods, paper products and cleaning solutions for the Foodservice Industry, PFD has proven their unwavering commitment to their customers and are considered a source of innovation, a provider of insight, a solver of problems. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

The Role

This role will give you the opportunity to work as part of a supportive team, you will be working in a a fast paced and exciting environment, you will need excellent customer service skills to build relationships with all stakeholders and the ability to update and maintain records, process customer orders, enquiries and follow up on any issues. This is an exciting role that will allow you to use multiple skills where no one day is the same! 


Key Responsibilities

  • Perform various administrative tasks as outlined by job description, including filing/photocopying and banking
  • Process customer orders, enquires and following up on any issues
  • Maintain customer relationships
  • Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
  • Ensure all customer details are updated when necessary
  • Data entry

Key Competencies, Skills and Qualifications

  • Excellent communication and organisational skills
  • Excellent interpersonal skills
  • Customer service focus with an excellent phone manner
  • Willingness to take on new tasks and be multi-skilled in various roles within the office
  • Great computer skills (including Word, Excel)
  • Good product knowledge
  • Capable of working under pressure in a team environment
  • Show initiative and a positive attitude
  • Previous Telesales experience preferably in the food service industry
  • Minimum 1 year administration experience required
  • Proven ability to work unsupervised

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

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