We're Hiring!

Join PFD Food Services, Australia’s leading food distributor! Help supply businesses nationwide while growing your career in a supportive team. 

• Play a key role in supporting the Australian economy. 

• Discounted food, travel, entertainment, gym membership, staff parking and, + more. 

Company 

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions. 

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers. 

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential. 

About this Position   

We’re looking for an energetic and customer-focused individual to join our Townsville team as a Customer Service Representative. In this frontline role, you’ll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we’d love to hear from you 

Key Responsibilities 

• Receive and manage a high volume of inbound customer calls. 

• Accurately process orders received via phone, email, fax, and online channels. 

• Make outbound calls to follow up with customers, confirm orders, and share product updates. 

• Communicate with customers about stock availability and suggest suitable alternatives. 

• Handle and record customer complaints, ensuring follow-up and resolution in line with procedures. 

• Promote PFD’s extensive product range during customer interactions. 

• Maintain accurate pricing and contract details within our system. 

• Create and update customer records and assist in setting up new accounts. 

• Generate custom pantry/order sheets using customer order history. 

• Participate in periodic stocktakes and assist in clearing deleted stock items. 

• Support other departments with administrative or operational tasks as required. 

• Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture. 

What We’re Looking For 

To thrive in this role, you will bring: 

•  A professional phone manner and a strong ability to build lasting customer relationships. 

• Exceptional time management and organisational skills. 

• A problem-solving mindset with attention to detail. 

• Confidence in selling and negotiating with customers. 

• A clear understanding of the full service cycle from order to delivery. 

• A team-first attitude with flexibility to assist where needed. 

What PFD is Offering the Successful Candidate 

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).  

Culture & Values 

Customer Focus 

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.  

Respect